We want you to be completely satisfied with your purchase. If you’re not, please review our refund process below to ensure a smooth return or exchange.
Returns & Exchanges: To request a return or exchange, please contact milluxbeautyco@gmail.com with your order number and reason for the request. A receipt or proof of purchase (order confirmation email) may be required. Return Shipping Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Refunds Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, your refund will be processed and credited to your original payment method. Late or Missing Refunds typically take 3–5 business days to process through financial institutions. If you have not received your refund after this period, please contact us at milluxbeautyco@gmail.com, and we will assist you. Damaged or Defective Items If your item arrives damaged or defective, please contact milluxbeautyco@gmail.com within 48 hours of delivery. Requests submitted after this timeframe may not be accepted. We rely on carrier tracking and delivery confirmation when reviewing claims. Feedback We welcome your questions, concerns, and feedback. Please reach out to milluxbeautyco@gmail.com—we value your input and are always working to improve.
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at milluxbeautyco@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at milluxbeautyco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at milluxbeautyco@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.